We pretty much take 90% of returns in-house from our dropship orders.

 

Reasons:

1. Our vendors want to charge us 15-20% restock fees. ( our customers buck every time) we want that fee in our pockets 100%.

2. Customers absolutely can not be trusted to return anything properly. Id say a good 80% of returns they are not packed decent, boxes are completely destroyed, or covered in duct-taped. 30% show up in random boxes. mind you all the orders ship out in branded boxes. most are missing paperwork, tools, or any extras.

3. Customers lie about the product being installed nearly 50% of the time. Vendors will ding us for this or just pass the box off as new and reship as new to another customer and we look like assholes to a new customer.

4. Vendors are completely unreliable to alert us on returns arriving at their location. Even our largest most organized vendor will take 2-3 weeks to process a return longer if we don’t ask or look into them.

5. most of our customers return and do not include the RMA forms, and then ship from the UPS store with out a name attached. Super fun to play the who the f sent this back game. At least when its here we know its our customer, if it happens to goto a vendor they have to search which dealers sold that and honestly they don’t have time to find out who owned it.